FLO IT & ENTERTAINMENT Florian Lindemann (Sole Trader) PO Box 456, Port Fairy, VIC 3284, Australia Email: info@floitentertainment.com | Phone: +61 (0)490 892 888
Last updated: 22/09/2026
These Terms & Conditions (“Terms”) govern the provision of IT Support/Service, Web Design & Hosting, and Music/Entertainment services (each a “Service”, together the “Services”) by FLO IT & ENTERTAINMENT (“we”, “us”, “our”) to any client engaging those Services (“you”, “the Client”). By engaging us, requesting a quote, making a booking, or using our Services, you agree to be bound by these Terms.
1. General
1.1 These Terms apply to all quotes, invoices, bookings, and work undertaken by FLO IT & ENTERTAINMENT, in addition to any specific written agreement, quote, or booking confirmation, which takes precedence over these Terms where there is a conflict.
1.2 We may update these Terms from time to time. The version published on our website at the time of your engagement applies to that engagement.
1.3 Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy conferred on you by the Australian Consumer Law (ACL) or any other legislation that cannot lawfully be excluded. Where our liability can be limited under the ACL, it is limited as set out in these Terms.
2. Quotes, Payment & Cancellation
2.1 Quotes are estimates based on the information available at the time and may be revised if the scope of work changes.
2.2 Unless otherwise agreed in writing, invoices are payable within 7 days of issue. Late payments may incur a hold on ongoing work, further bookings, hosting, or domain services until the account is brought current.
2.3 For larger IT, web design, or entertainment bookings, we may require a deposit before work or booking is confirmed. Deposits are outlined in the relevant quote or booking confirmation.
2.4 Cancellations of scheduled IT or web design work should be made with as much notice as possible. Work already completed, and any third-party costs already incurred on your behalf (e.g. domain registration, licensing, stock assets), remain payable.
2.5 For entertainment/music bookings, cancellation terms (including deposit forfeiture for late cancellations) will be set out in the individual booking confirmation and form part of these Terms for that booking.
3. IT Support & IT Services
3.1 Scope. IT Support Services may include computer and network troubleshooting, repairs, system setup and maintenance, Wi-Fi and network configuration, home entertainment/AV setup, and general IT consulting, as agreed in the applicable quote or job description.
3.2 Access to equipment. You authorise us to access, diagnose, and where necessary modify the equipment, systems, software, and networks you provide access to for the purpose of carrying out the agreed work.
3.3 Backups. You are responsible for maintaining your own backups of data, files, and system configurations prior to any service being carried out. While we take reasonable care, we are not responsible for data loss, corruption, or configuration changes that occur during diagnosis, repair, or maintenance work, except to the extent caused by our negligence.
3.4 No guarantee against downtime or interruption. IT systems, networks, hardware, and software are inherently subject to faults, failures, and interruptions that are outside our control, including but not limited to: pre-existing hardware or software faults, third-party service outages (ISP, hosting, cloud, power), manufacturer defects, security incidents unrelated to our work, and normal wear and failure of ageing equipment. We do not guarantee continuous, uninterrupted, or fault-free operation of any equipment, system, or network we service, install, or support, and we are not liable for any loss, damage, or business interruption arising from equipment or services going down, malfunctioning, or being interrupted — whether during, after, or unrelated to work carried out by us — except where such loss is directly caused by our negligence or failure to exercise reasonable care and skill.
3.5 Third-party products. Where we recommend, supply, or install third-party hardware, software, or services, those products are subject to the relevant manufacturer’s or provider’s own warranty and terms. We are not the manufacturer and do not offer separate warranties on third-party products beyond what is required by law.
3.6 Remote and on-site work. Where work is carried out remotely, you are responsible for ensuring appropriate access and connectivity is available. Time spent attempting access due to client-side issues may be billable.
3.7 Fees. Unless otherwise agreed in a separate quote, IT Support/Service work is charged at the following rates (all figures in AUD). FLO IT & ENTERTAINMENT is not currently registered for GST, so no GST is charged on these fees.
| Service | Standard Hours (Mon–Fri, 9am–5pm) | After Hours / Public Holidays / Weekends |
|---|---|---|
| Hourly rate (on-site) | $120/hr + $40 call-out fee | $180/hr + $60 call-out fee |
| Remote support | $30 per 15 minutes (no call-out fee) | $30 per 15 minutes (no call-out fee) |
3.8 Call-out area & travel. The call-out fees in clause 3.7 apply to on-site work within the Port Fairy and Warrnambool district. For locations beyond this area, a travel rate applies in addition to the hourly rate, charged each way (to and from the job) to cover travel time and fuel:
| Travel | Standard Hours | After Hours / Public Holidays / Weekends |
|---|---|---|
| Travel rate (each way) | $120/hr | $180/hr |
3.9 Billing increments. On-site work has a minimum charge of one full hour at the applicable hourly rate, regardless of whether the job takes less than an hour to complete. Time beyond the first hour is charged in 15-minute increments, rounded up to the nearest quarter hour, unless otherwise stated in a quote. Remote support is billed in 15-minute increments, rounded up to the nearest quarter hour.
3.10 Rates are subject to change; the current rates published on our website or quoted to you at the time of booking apply to that engagement.
4. Web Design & Hosting
4.1 Scope & revisions. Web design projects are scoped in the relevant quote, including the number of included revision rounds. Additional revisions, scope changes, or new feature requests outside the original scope may be quoted and billed separately.
4.2 Content & assets. You are responsible for providing accurate content, text, images, and other assets required for your website, and for ensuring you hold the rights to use any material you supply to us. We are not liable for content you provide, including inaccuracies, or third-party rights issues in assets you supply.
4.3 Ownership & payment. Ownership of the final website design/code, and transfer of associated files, passes to you only upon receipt of full payment. Until then, all work remains our property. Underlying third-party assets (e.g. licensed stock images, fonts, plugins, themes) remain subject to their own licence terms and may not be freely transferable.
4.4 Hosting & uptime. Where we provide or arrange web hosting, email hosting, or associated services (including Office 365 or similar packages), these are subject to the uptime, availability, and service terms of the underlying hosting/infrastructure provider. We do not guarantee uninterrupted or error-free hosting, website availability, or email delivery, and we are not liable for outages, data loss, or business interruption caused by hosting providers, domain registrars, DNS issues, cyberattacks, or other events outside our reasonable control. We will make reasonable efforts to notify you of known outages and assist with resolution.
4.5 Domains. Domain names are registered in your name (or as otherwise agreed) and remain your responsibility to renew unless you have a specific arrangement with us for renewal management. We are not liable for loss of a domain due to non-renewal where renewal responsibility sits with you.
4.6 Maintenance. Ongoing website maintenance, updates, and support are only included where specifically agreed (e.g. under a maintenance plan). Without an ongoing arrangement, we are not responsible for the ongoing security, updates, or functionality of a site after project handover.
5. Music & Entertainment Services
5.1 Scope. Entertainment Services include live music performances (solo or as part of a band such as Boston Highway) and related services (e.g. PA/sound equipment) as agreed in the booking confirmation.
5.2 Booking confirmation. A booking is only confirmed once accepted by both parties (e.g. via written confirmation and, where applicable, receipt of deposit). Booking details — date, time, venue, fee, and requirements — form part of the agreement for that engagement.
5.3 Venue & equipment requirements. You are responsible for ensuring the venue provides safe, suitable conditions for performance (power supply, weather protection for outdoor events, access, etc.). We are not liable for a performance being shortened, altered, or cancelled due to unsafe or unsuitable venue conditions.
5.4 Equipment. Any sound, lighting, or performance equipment we provide remains our property. We are not liable for interruptions to a performance caused by equipment failure outside our control, third-party power/venue issues, or circumstances beyond our reasonable control, though we will take reasonable steps to minimise disruption.
5.5 Cancellation by us. In the rare event we must cancel a confirmed booking (e.g. illness, emergency), we will provide as much notice as possible and refund any deposit paid, but will not be liable for any further loss or damage arising from the cancellation.
5.6 Recordings. Unless otherwise agreed, you must obtain our consent before commercially recording, broadcasting, or livestreaming a performance.
6. Intellectual Property
6.1 We retain ownership of our own pre-existing tools, code libraries, templates, configurations, and original music/recordings, except where explicitly transferred in writing or as set out in clause 4.3.
6.2 You retain ownership of your own pre-existing business content, branding, and materials supplied to us.
7. Limitation of Liability
7.1 To the maximum extent permitted by law, our total liability to you for any claim arising out of or in connection with the Services (whether in contract, tort, or otherwise) is limited, at our option, to resupplying the Services or paying the cost of having the Services resupplied.
7.2 To the maximum extent permitted by law, we are not liable for any indirect, consequential, or special loss, including but not limited to loss of profits, loss of business, loss of data, or business interruption, even where we have been advised of the possibility of such loss.
7.3 Nothing in these Terms limits any liability that cannot lawfully be limited or excluded, including certain guarantees under the Australian Consumer Law.
8. Force Majeure
We are not liable for any failure or delay in performing our obligations where this is caused by circumstances beyond our reasonable control, including natural disasters, power or internet outages, extreme weather, illness, or government restrictions.
9. Governing Law
These Terms are governed by the laws of Victoria, Australia, and you submit to the non-exclusive jurisdiction of the courts of Victoria.
10. Contact
Questions about these Terms can be directed to: FLO IT & ENTERTAINMENT Email: info@floitentertainment.com Phone: +61 (0)490 892 888 PO Box 456, Port Fairy, VIC 3284, Australia
